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Sr Client Success Manager - FacilitySourceCharlotte, North Carolina, United States at https://cbre.referrals.selectminds.com/jobs/63085/other-jobs-matching/location-onlyNewFacilities Management/Engineering/Maintenance at http://cbre.referrals.selectminds.com/landingpages/facilities-managementengineeringmaintenance-219038234Requisition #9 hours agoPost DatePOSITION SUMMARY:The purpose of this position is to oversee the overall P&L and operations responsible for regional service fulfillment for a large group of clients. This position manages a team of directors and Client Success Managers who are accountable to meet or exceed client expectations while aligning with operational colleagues to ensure success.DUTIES & RESPONSIBILITIES:Provide senior level oversight of the Service Client Success offering for multiple regions, clients, and/or accounts representing multi-million dollars of revenueResponsible for staff development and leadership coaching of Manager and Director level playersBe a liaison with senior level management in Operations, Pricing & Procurement, Exterior, EMS, and the Support Center to ensure client expectations are metMeasure and coach Directors and Managers on how to influence clients to gain full understanding of their business and strategies and apply creative facilities management techniques to bring a return on the client’s investmentWork with reporting team to create and execute upon strategic account plans (contact/growth development)Measure and hold Director/Management staff accountable for profitability, client satisfaction, and growth.Provide regular reporting and analytical assessment of entire P&L performance, monthly performance against service level and financial targetsAnalyze and review with Directors/Managers any client specific data impacting the client’s trade activity, missed ETAs, high volume and frequency work orders, work order status summary, aged invoicing, vendor scorecards, and financial updates- providing senior management with regular updatesWork with executive team in Client Success & Operations to drive strategies for meeting cost avoidance and reduction objectives as established by the companyPerforms other duties as assigned.SKILLS & QUALIFICATIONS:Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.Requires intermediate analytical and quantitative skills.Senior director level experience preferredExcels at interpersonal and communication skillsIndependent and critical thinker with high urgencyStrong oral and written presentation skills with an ability to connect with C-Level executivesDemonstrated ability to manage timelines, significant budgets, and risk mitigation over multiple divisions, accounts, or departmentsStrong ability to provide creative leadership for senior level employees, set and maintain high standards and bring innovationDetail oriented with the ability to manage and multi-task large multi-million dollar volumes of workProven senior management skills entered around communication, organization, strategic planning and executing on deliverablesSUPERVISORY EXPERIENCE:Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.US Company ProfileAbout CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.
Vacancy caducado!