About this role:Wells Fargo is seeking a Senior Software Engineer to join our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working with cross functional teams to develop innovative, mission-critical, massively scalable solutions with best-in-class cloud technology and platforms that offer differentiated user experience to all our customers.In this role, you will:
Lead moderately complex initiatives and deliverables within technical domain environments
Contribute to large scale planning of strategies
Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
Lead projects and act as an escalation point, provide guidance and direction to less experienced staff
Manage and support application health, resiliency, and compliance of Workforce Management software.
Act as a liaison with vendors for problem diagnosis and resolution.
Review, recommend, and implement required system upgrades, patches, and vulnerability remediation.
Be apart of a cross-functional Kanban team to collaborate and implement value to the product and customer.
Develop and maintain production documentation in Confluence.
Required Qualifications:
4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years experience in Contact Center Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
2+ years supporting and maintaining workforce management applications
Desired Qualifications:
2+ years experience install, build, design, configure, test, maintain workforce optimization software/tools- Alvaria, Verint
2+ years experience with integrating multi-channel data interfaces.
2+ years experience design and implementation of Identity and Access Management Controls
2+ years Windows Server Admin experience
2+ years Relational DB/SQL Experience
1+ year experience consuming REST-based web services
1+ year experience with writing automated tests
1+ year Kanban Experience
1+ year ServiceNow Experience
Google or Azure cloud certification
Job Address:1525 W T Harris Blvd, Charlotte NC2600 S Price Rd, CHANDLER, AZ6051/6061 N State Hwy 161 IRVING, TXSalary:$84,000-$149,400 (posted locations)
This position is not eligible for Visa sponsorship.
Hybrid schedule (3 days in office, 2 days remote)
Relocation assistance is not available for this position.
Posting End Date:28 Sep 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Company: WELLS FARGO BANKReq Number: R-389840-1Updated: Wed Sep 25 02:55:04 UTC 2024Location: CHARLOTTE,North Carolina