You have a passion to transform processes resulting in measurable business impact. Bring your process improvement leadership expertise to shape and enhance the process improvement journey from opportunity identification to implementation by solving for complex business challenges through process, data analytics and organizational change management by joining our dynamic team.As a Program Management Executive Director, within Wholesale Lending Services (WLS), you will help define and execute the lean six sigma process improvement strategy to drive operational excellence across the Wholesale Lending Services product and process portfolios. You will be responsible for establishing and maintaining a process improvement and change management framework and pipeline that can be scaled globally to drive efficiencies and standardization across a highly matrixed commercial banking portfolio resulting in measurable impact: reduced cycle time, cost capacity, risk and controls and improved accuracy. In addition, building end to end process vision and building/collecting metrics to "Manage by Facts" is a key focus of this role across operational process areas such loan documentation, closing/funding, payment/fee processing, syndication loan/trade processing, credit administration/collateral perfection and management.The MpowerNOW, Global Process Improvement team enables meaningful, measurable process and product change to WLS priorities through grassroots education, expert facilitation, change management and process improvement leadership.Job responsibilities
Utilize Lean Six Sigma and "Manage by Facts" methodologies to identify and execute large scale efforts / programs
Align with Risk and Controls on material changes across key initiatives
Create and build visibility to baseline and goal impacts through metrics
Lead complex end to end global process improvement initiatives from opportunity identification through implementation/ownership transition with measurable results
Own the overall Wholesale Lending Services process improvement book of work for a variety of initiatives requiring cross-functional partnership across banking, credit risk, legal, operations, product owners and tech teams across multiple lines of businesses
Engage stakeholder teams and lead governance forums to share process improvement opportunities, prioritization, implementation through operational ownership
Build synergies with grassroots problem solving educational program to enable driving near term and longer-term impacts.
Provide process improvement leadership guidance to staff across multiple programs
Required qualifications, capabilities and skills
10+ years' experience in Financial Services, Lean Six Sigma process improvement, Transformation and/or change management leadership roles, previously managing programs and a team
Demonstrated ability to structure and scope complex problems, apply a range of process improvement tools, gain and synthesize findings and develop solution
Proven track record and experience in driving large scale projects with strong results
Collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority
Communicates effectively at multiple levels of the organization through both verbal and written
Ability to connect the dots with limited and/or ambiguous information.
Flexible to update strategy based on evolving business environment
Strong attention to detail, time management, planning skills and the ability to handle multiple competing priorities
Demonstrated leadership skills and proven ability to develop strong client relationship
Highly skilled with Visio, Minitab, PowerPoint, Excel and Microsoft Project
Preferred qualifications
Domain expertise in commercial lending products and processes
Master Black Belt or Black Belt Six Sigma certification preferred
Strong analytical skills preferred
Bachelor's Degree, Graduate Degree preferred
Strong judgment and professional maturity, proactive and results-oriented, fact and analysis-based approach to problem solving
LocationNote to job seekers: This is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home. Keeping in mind this is subject to change at any time per JP Morgan guidelines. This role is only supported in one of the following locations: Fort Worth, TX, Plano, TX, Chicago, IL, Charlotte, NC, Columbus, OH, or Newark, DE. The level/grade of the position offered will be determined by the qualifications of the person selectedJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans