Operations Technician II

Brightspeed is looking for an Operations Technician II to join our team who monitors, maintains, and management of networks. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups.  Lead in driving equipment and facility repair.   Knowledge of Ethernet routers / switches.  Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures.  Works with minimal supervision in NOC environment. Communicates effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.As Operations Technician II your duties will include: Maintaining excellent acknowledgement and response time to alarms and customer callsProviding high quality documentation of network failures and maintenance activityAnalyzing, diagnosing, sectionalizing, isolating, and resolving trouble situationsManaging and correlating multiple trouble reportsManaging and guiding restoration bridges or calls to facilitate fix with other teamsProviding direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managedProviding follow up and closure of assigned trouble ticketsKnowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plusMaking port and IP assignments from connection requestsFulfilling connection request by configuring and testing the portMigration work that may start inside a maintenance windowTroubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet)