LocationCharlotte HotelThe Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.Job DescriptionOmni Charlotte Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Charlotte Hotel – apply today! To r epresent the Executive Office and provide support to the General Manager, Director of Rooms and Director of F&B, guests and all internal associates. To provide clerical and administrative support to the General Manager and Director of Rooms and Director of F&B, and administrative office. Responsibilities
Participates in a hands-on fashion of the total whole hotel operation.
Assemble, print, and distribute daily service recovery reports.
Answer all phone calls directed to General Manager and Director of Rooms and Director of F&B, , determine the nature of call and either handle or direct to appropriate party.
Transcribe, type, and in many cases, compose all correspondence for General Manager, Director of Rooms and Director of F&B, including memos, apology letters, monthly P & L analysis, Forecast assumptions, reports, and welcome letters. All correspondence must be error free, exhibiting the language and decorum of the profession.
Respond to all “Corporate Complaints & Alerts”, including the Elmer system. Telephone guest, identifying the route cause of the issue, composing special replies where necessary and outlining LSOP’s with Department Heads to prevent recurrence.
Issue memos outlining returning complainants and issues experienced previously.
Check resumés for arriving VIPs and ensure they are set-up properly in the computer system and rooms are cleared by a Housekeeping leader.
Print out Site Forms, process welcome cards, ensure all site guests are VIP status.
Establish and maintain filing systems (paper and electronic).
Maintains a bank of “Gift Certificates” for sale to guests and area residents.
Maintain daily trace file for meeting dates, reporting due dates, follow-up on deadlines, etc.
Maintain/update “contacts” in GM database when requested to do so.
Schedule and coordinate any meetings or events hosted by General Manager, Director of Rooms and Director of F&B.
Make reservations in Opera and Epitome for guests who directly contact the Executive Office, or who have purchased a gift certificate.
Record and handle all requests for donations; send out donation forms, and notify organization of donation decision.
Complete daily check log for the accounting function.
Maintain all telephone extension lists for the property: Update quarterly or more frequently if needed.
Aggressively seeks out projects and assignments to anticipate needs of Executive Office. Computes prompt response Access and Synergy tally reports.
Assist with completion of month end reports, and binder output.
Assigned to inspect components of the hotel operation on an as-needed basis.
Be an expert in Omni Culture and lead by example for all departments.
Assist in any special projects with the General Manager, Director of Rooms and Director of F&B.
Gather all departmental manager schedules for review and distribution each Thursday.
Partner in producing and transmitting reports on time to Corporate office each Thursday.
Attend EC and Staff meetings, preparing minutes for distribution.
Uploads monthly scorecards for MOS to corporate.
Proficient in various software programs, including Word, Excel, Delphi, Epitome, Access, Synergy, and Opera, Alice and Birchstreet.
Primary owner of Medallia alerts and customer feedback system.
Participates with operational needs in departments when needed.
Qualifications
Candidates must have relevant hospitality and/or customer service/administrative experience; Executive Assistant experience is preferred.
Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
Excellent verbal and written communication skills, service skills and computer proficiency are required.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Job LocationsUS-NC-CharlottePosted Date4 hours ago(6/12/2024 4:08 PM)Requisition ID 2024-111127 of Openings 1Category (Portal Searching) Administrative/Clerical