Customer Support Specialist

Job DescriptionWe are currently seeking a Customer Support Specialist to join our team in Charlotte, NC. This role is ideal for someone with excellent communication skills and a problem-solving mindset. The successful candidate will handle customer inquiries, resolve issues efficiently, and provide professional service that upholds the values of Signal Tru Brand.ResponsibilitiesRespond to customer inquiries via phone, email, and internal systems in a timely and professional mannerTroubleshoot issues and provide clear, accurate solutionsMaintain up-to-date knowledge of company products, services, and proceduresDocument all customer interactions and follow up when necessaryCollaborate with internal departments to resolve customer concernsMonitor customer satisfaction and suggest process improvements when appropriateEnsure a high level of customer retention through exceptional service