Job Title: Customer Supply Chain Analyst Location: Charlotte, NC Hours/Schedule: Hybrid- Mon-Fri business hours Type: Contract Overview Provide a brief overview about the client (without using the client’s name), what they do and how the <<<< insert job title >>>> fits into their business. Add “sizzle” regarding the position. 3 lines maximum. Example: Leading Biotechnology Company located in NY is hiring Statisticians with 1-3 years industry experience. If you want to be a part of this groundbreaking work, please apply! Responsibilities
Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles.
Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.
Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Campbell's.
Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.
Requirements
Bachelor’s Degree and/or four years related experiences
Minimum 1-2 years previous experience in a Customer Service with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred.
Demonstrated ability to quickly learn new system (e.g. SAP, Microstrategy, etc.).
Microsoft Office skills. Proficient in Excel and capable of manipulating data for insights
Demonstrated experience working cross-functionally and managing multiple priorities desired.
Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers and managers.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.