Customer Service Representative

Handle all incoming communications dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs.Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.  Communicate with Account Managers (by email/phone/in person), enabling complete visibility of key Customer issues.Record, take ownership and resolve Customer complaints in line with company KPI’s. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction.Collaborate with Sales Team, Supply Chain and International counterparts to optimize inventory requirements.Prepare and distribute customer activity reports.Deliver accurate information about products, services, and company policies.Assist with other areas of the business as required, providing backup support for team members when necessary.Continuously identify and resolve the root cause of errors to prevent reoccurrence.Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.