Customer Service Representative

Job Description:We are seeking a Customer Service Representative to join our dynamic team in Charlotte, NC. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth and positive experience for all clients. You will act as a liaison between the company and our clients, ensuring customer satisfaction at all times.Responsibilities:Handle incoming customer inquiries and provide timely and accurate information.Resolve customer complaints and concerns efficiently and professionally.Maintain a positive, empathetic, and professional attitude toward customers at all times.Process orders, forms, and applications with accuracy and attention to detail.Document customer interactions and transactions in the company’s CRM system.Collaborate with team members to achieve company goals and objectives.Stay up to date with product knowledge to better assist clients.Provide feedback to improve customer service processes.