Position Number: 007746Department: School of Professional StudiesEmployment Type: Permanent - Full-timeMonths Per Year: 12Essential Duties and Responsibilities:
Deliver exceptional customer service and technical support to campus faculty, staff, and customers, specifically concerning classroom and event AV systems.
Supervising fellow employees, including the scheduling of personnel and performance management.
Effective communication and coordination with campus departments, groups, and external clients.
Provides assistance with events and basic IT support for the Dubois Center Operations Team.
Responsible for all assigned hardware, ensuring all items are placed in the departmental inventory system and are purchased, maintained, and surplused following the University guidelines and procedures.
Responsible for preparing AV pricing quotes for customers and ensuring AV billing information is accurately entered into Event Management software.
Minimum Experience / Education: Required Minimum Qualifications:Graduation from high school and one year in the field of technology related to the position’s role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.Advanced level requires an additional one year of experience.University Preferred Qualifications:Graduation from high school and four years experience in the administration of a computer system; or a two year technical school degree in computer technology and two years of experience in the administration of a computer system; or an equivalent combination of training and experience.Preferred Education Skills and Experience:
Three (3) years of experience in the AV profession.
Two (2) years of demonstrated experience in audio-visual support for live events.
One (1) year of leadership experience.
Experience with networked AV systems with demonstrated customer service experience in the audio visual field.
Experience working in a Higher Education environment.
Experience using Smartsheet or other project management software.
Experience with IT service management and ticketing systems.
Demonstrated experience in testing and resolving potential hardware and software issues.
Demonstrated ability to multitask, adapt to changing requirements, manage multiple tasks, work well under pressure and garner consensus from multiple stakeholders.
Technical expertise in AV equipment support, troubleshooting, and configuration of all hardware related to audio-visual systems installation including: AV control systems, signal distribution, operation of soundboards, and, AV/IT connector and cable types.
Strong analytical, problem solving, and execution skills needed to perform the troubleshooting of complex AV and IT systems.
Proven knowledge of current industry practices and standards used in audio-visual technology.
Demonstrated success driving results as a self-directed, proactive individual contributor.
Ability to troubleshoot, resolve issues independently and complete and prioritize work tasks.
Collaborative and team-oriented.