Lion Real Estate Group is seeking an experienced bilingual (English/Spanish) Assistant Community Manager to join the team at ourupcoming acquisition of a 208-unit multifamily property locatedin Charlotte, North Carolina.(Recruiters/Agencies: Please do not respond to this ad.)Lion Real Estate Group, established in 2007 by Jeff Weller and Mory Barak, is a US-based investment firm with a niche focus on acquiring B/C multifamily assets in the Sun Belt states. The co-founders have completed $2.5 billion of real estate transactions and have office locations in Dallas, TX (headquarters), Los Angeles, CA and Nashville, TN.The firm currently owns and operates over 6,300 units across twenty-seven multifamily properties located in the Los Angeles, Nashville,Dallas, Austin, Houston, Atlanta, and Charlotte markets.Lion Real Estate Group - BENEFITS OFFERED:
Medical Insurance (77% of employee/dependent premium paid by Lion)
Dental Insurance (99% of employee premium paid by Lion)
Vision Insurance (99% of employee premium paid by Lion)
Voluntary Plans, including Life/AD&D, Accident, Critical Illness, Disability, Hospital Indemnity, and Pet Insurance
Third-Party Dedicated Benefits Concierge (TouchCare)
401(k) Retirement Savings Plan (6% Company Match)
Paid Time Off Policies:
Vacation
Sick Leave
Bereavement Leave
Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
Paid Parental Leave
Employee Assistance Program
Volunteering Program including VTO
Perks andRewards Program
Assistant Community Manager - JOB PURPOSE:Works closely with community manager, residents, and others to assist in overseeing all aspects of a community’s daily operations. This role requires regular communication with residents to ensure on-time rent payments and proper adherence to lease agreements and is responsible for the accurate and timely completion of administrative processes and reports. Assistant Community Manager - ESSENTIAL FUNCTIONS:
Assists Community Manager in ensuring and maintaining accurate, up-to-date records (including rent rolls, delinquency reports, rental status, move in & move out schedule, etc.), entering data into Yardi system, and submitting reports on timely basis
Assist supervisor in day-to-day operations at the assigned community
Maintains day-to-day communications with Supervisor
Reviews move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies and ensures it is entered timely into Yardi
Ensures residents files are properly maintained
Ensures accuracy of all reports and ledgers in Yardi
Assists with various daily and month-end reports including collection of rent, administration of late fees, and delinquency
Maintains minimal delinquency rate at the community through timely collection of rent and fees
Ensures outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion
Ensures timely submission of resident notices (3-day, legal, delinquency, small balance, etc.)
Ensures rent increases are being administered accurately and timely per property budgets
Oversees timely enforcement of evictions
Assists with monitoring resident satisfaction through follow-up calls, emails, or meetings to ensure a positive living experience
Processes receivables in Yardi and with bank in timely fashion while verifying accuracy of all deposits
Exercises sound judgment regarding community expenditures while maintaining knowledge of the best supplier partner for cost, quality, and service
Helps to ensure the physical well-being and curb appeal of the apartment community.
Establishes and maintains the best possible occupancy of the apartment community and lease apartments as needed
Shows and demonstrates available apartments, including Open Houses, during business hours and weekends as needed (Saturdays only)
Assists in eliminating lost revenues due to vacancies by executing timely turnover and adhering to traditional and creative marketing protocols to lease apartments
Maintains annual fair housing certification (via Gracehill)
Oversees the community in the absence of the Community Manager
Maintains regular and consistent attendance according to required work schedule decided by the Company
Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times
Assistant Community Manager - REQUIRED SKILLS/ABILITIES
Bilingual (English/Spanish) fluency
Excellent verbal and written communication skills. (English)
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Team player with excellent leadership skills
Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software
Proficient with Yardi or similar property management software
Assistant Community Manager - EDUCATION & EXPERIENCE:
High School Diploma or equivalent
1+ years multifamily property management experience
Prior experience in Assistant Community Manager role highly preferred
Must have valid driver’s license
Posted pay range is negotiable.
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