Customer Service Representative

Join Southern Shade Tree Co, a leading full-service landscaping and tree service provider with over 50 years of experience in exceeding client expectations in the Carolinas. We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This office-based position involves answering emails, providing exceptional customer service, and entering information into Buildertrend. The ideal candidate will have excellent communication skills, be highly organized, and thrive in a fast-paced environment.Key Responsibilities:Respond to customer inquiries and concerns via email in a professional and timely manner.Enter project-related information into Buildertrend accurately and efficiently.Communicate with clients to resolve issues, provide updates, and ensure satisfaction.Assist in the management and tracking of customer accounts and project status.Collaborate with other team members to ensure the smooth processing of customer requests and project updates.Maintain a positive and helpful attitude when dealing with customer inquiries.Ensure that all data entered into Buildertrend is accurate and up-to-date.Required Skills & Qualifications:Previous customer service experience preferred.Strong written communication skills and the ability to articulate information clearly.Proficiency with Buildertrend or similar software is a plus.Ability to work independently and as part of a team.Excellent attention to detail and organizational skills.Ability to manage multiple tasks simultaneously and prioritize effectively.Basic knowledge of office software (e.g., Microsoft Office, Google Workspace).Strong problem-solving skills and the ability to handle challenging situations with professionalism.We offer competitive pay and great benefits! Apply now in 2 minutes! Powered by