Job Details

ID #52906954
Estado Carolina del Norte
Ciudad Charlotte
Full-time
Salario USD TBD TBD
Fuente Carolina del Norte
Showed 2024-11-18
Fecha 2024-11-18
Fecha tope 2025-01-17
Categoría Servicio al cliente
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Customer Service and Sales Representative

Carolina del Norte, Charlotte, 28201 Charlotte USA

Vacancy caducado!

Benefits/Perks

Competitive Compensation

Paid training

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Attend marketing events in Charlotte area

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Vacancy caducado!

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