Administrative Specialist I - ReceptionistPrint (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/4502313) ApplyAdministrative Specialist I - ReceptionistSalary$36,682.00 - $64,194.00 AnnuallyLocation Buncombe County, NCJob TypePermanent Full-TimeJob Number24-06513DepartmentDept of TransportationDivisionState Hwy Administrator - Div of HwysOpening Date05/13/2024Closing Date5/17/2024 11:59 PM EasternJob Class TitleAdministrative Specialist IPosition Number60023211SectionDivision 13, AdministrationWork LocationBuncombe County, NCSalary GradeNC08
Description
Benefits
Questions
Description of WorkThis position with NCDOT offers fullState Benefits (https://oshr.nc.gov/state-employee-resources/benefits) , competitive salaries and many career development opportunities. Pending OSHR ApprovalThis position will serve as the receptionist to the Division Headquarters and will provide secretarial duties as assigned. This individual will greet the public, visitors, other DOT employees, vendors and contractors and must be able to communicate in a professional manner. This individual must be able to be flexible in constant changes. This individual will answer a multi-line telephone system, process information, and maintain various records and reports including phone bills, vehicle assignments, vehicle log reports, filing, and other duties as assigned. This person maintains phones, faxes and copier and will also distribute mail. The position will perform a variety of office assistant tasks in support of administrative, program, or technical operations. Functions include a diversity of records, reports, and filing activities, public contact, answering telephone, directing calls to appropriate person, and taking messages. Good communication skills are necessary. Position may assist with processing payroll, inventory, purchase orders, and accounts payable through SAP; personnel and other office duties such as typing correspondence, filing, and handling of incoming and outgoing mail. Must have knowledge and use of office equipment and related computer technology (Microsoft Windows, Excel, Access, PowerPoint, and SAP). Knowledge, Skills and Abilities / CompetenciesApplicants must submit an application that clearly reflects work experience that demonstrates the following:
Customer service experience, including resolving customer issues.
Experience with Microsoft Office using programs such as Access, Word, and Excel.
Experience completing and/or maintaining records and reports.
Experience interpreting and/or explaining policies, procedures, and laws.
Experience in record keeping.
Ability to accurately use computer, calculator, copier, fax machine, etc. Ability to work independently and maintain and organize records. Ability to accurately use Microsoft Office products. Ability to accurately perform math calculations. Ability to communicate and respond to all inquiries and instructions to ensure positive public and employee relations including problem telephone calls. Ability to be courteous and apply tact in performing contact and communications that may be sensitive in nature. Ability to be resourceful in gathering and giving program information and ability to schedule and coordinate a variety of work at the same time. Ability to learn and independently apply laws, departmental rules, and regulations in performance of assigned duties. Applicants with SAP R/3 experience will be given preference. May be required to work during non-traditional work hours, including nights, weekends, holidays, and times of emergency.Minimum Education and Experience RequirementsSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.Supplemental and Contact InformationFor additional information, please contact Susan Chappell at (828) 250-3000.Applicants must meet both the minimum requirements and all posted Knowledge, Skills, and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.NOTE: For temporary, contract or other supplemental staffing appointments:There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.01 I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)
Yes
No
02
Which of the following best describes your customer service experience, including resolving customer issues?
None
Less Than 1 Year
1 - 2 Years
2 - 3 Years
3 or More Years
03
Explain how you have experience in customer service, including resolving customer issues.
04
Which of the below best describes your skill level in Microsoft Office (Word, Excel, Access)?
No skill level
Beginner (Basic Navigation)
Intermediate (Importing, Exporting, Creating Formulas)
Advanced (PivotTables, VLookups, Macros)
05
Describe your experience in using Microsoft Office (Word, Excel, Access).
06
Which best describes your experience completing and/or maintaining records and reports.
None
Less Than 1 Year
1 - 2 Years
2 - 3 Years
3 or More Years
07
Explain how you have experience completing and/or maintaining records and reports.
08
Which of the following best describes your level of experience interpreting and/or explaining policies, procedures, and laws?
None
Less than 1 Year
1 - 2 Years
2 - 3 Years
3 or More Years
09
Explain how you have experience interpreting and/or explaining policies, procedures, and laws.
10
Which of the following best describes your level of experience in record keeping?
None
Less than 1 Year
1 - 2 Years
2 - 3 Years
3 or More Years
11
Explain how you have experience in record keeping.
Required Question
AgencyState of North CarolinaAddressNOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State GovernmentWebsitehttp://www.oshr.nc.gov/jobs/index.htmlApplyPlease verify your email addressVerify Email