Chai Pani is hiring Front of House Managers for our new location on The South Slope!
About Chai Pani:
Chai Pani is slang in India for going out for a cup of tea, a tasty bite, a snack, or “a little something.” For us, it means groundbreaking, fun, and delicious Indian street food, paired with a passion for making people happy and building connections through good food and compassionate hospitality.
Our restaurant group has received seven James Beard nominations, and Chai Pani Asheville WON for Outstanding Restaurant in 2022. We've also received a Zagat award, recipes published in Bon Appetit, Saveur, Food & Wine, write-ups in The New York Times, The Wall Street Journal, Local Palate, The Huffington Post, Southern Living, USA Today, and were one of Oprah's Favorite things.
We’re proud of how far we’ve come, and looking ahead to the next part of the journey as we transition Chai Pani Asheville into a new and larger space. If this sounds like a journey you want to take with us - providing extraordinary hospitality andchanging the perception of Indian cuisine in America -we're currently accepting applications for Front of House Managers at our new location!
About this role:
The primary focus for a Front of House Manager is to ensure guest satisfaction by overseeing the day-to-day operations of Front of House. This includes leading the FOH team with a positive attitude, creating and maintaining systems and procedures to ensure cleanliness and organization, assisting fellow managers in problem solving, supporting staff during service, and acting as a liaison between FOH, BOH, and guests.
Responsibilities:
Set the tone each day by modeling a friendly, calm, and warm demeanor in interactions with both staff and guests.
Provide feedback, coaching to the front of house team, ensuring that standards are met and celebrated
Create and maintain checklists and standard operating procedures for opening and closing duties.
Collaborate to alleviate staffing and scheduling issues as they arise,including stepping into other roles to fill a gap when needed (host, bussing, etc).
Coordinate with team and other managers to ensure smooth flow of service and daily operations across the front of house.
Lead the charge in efficientlyand tactfullysolving problems, including customer complaints, staff disputes, facilities maintenance issues, and general emergencies
Foster a positive team culture by promoting respect, empathy, teamwork, and productive communication.
Train new and existing staff on updated processes, procedures, standards, etc,
Requirements:
Prior experience managing in a full-service restaurant is required.
Follow all company policies and procedures, e.g., dress code, punctuality, and professional attitude.
Providing customers with MIND BLASTING hospitality.
Be a reliable and supportive team player.
Preserve and embrace a company culture of compassion, integrity, generosity, and respect.
Benefits:
Medical, dental, vision, disability, dependent care FSA, and supplemental life insurance (full-time team members)
Company paid life insurance (full and part-time team members)
Paid time off for salaried managers
Flexible work schedules
Paid sick days
Free shift meals
Employee discount on merch, Spicewalla products, and all of our other restaurant locations in Asheville, Charlotte & Atlanta
Cash advance program
Opportunity to apply to annual staff trip to India after 1 year of employment
Giving back is at the heart of Chai Pani's mission. We make a difference when and where we can - from our partnership with an educational non-profit in Mumbai; to feeding the homeless with dignity in our communities; and within our own walls, offering competitive pay, schedules, and benefits that support work-life harmony. We hope you’ll join our team and be a difference-maker too.
Apply to job here:Show Job