DescriptionA career that changes lives.SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 75 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.Position Summary:As the Front Desk Receptionist, you will play a vital role in the daily flow of patient intake and the level of customer service our patients receive. Being the first point of contact for our patients, you will greet them, collect their demographics, answer questions, schedule appointments, and verify insurance information. You will also oversee and execute everyday administrative tasks to ensure that the medical office runs efficiently.Job Duties & Essential Functions:
Answer phone calls, emails, and in-person inquiries
Communicate with patients to schedule appointments
Gather and track medical information from patients
Organize and input data into electronic health records
Inquire and process patients’ health insurance
Support office with administrative and secretarial tasks
Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished
Understand and maintain HIPAA regulations
Obtain prior authorization for any patients having in-office procedures.
Ensure the reception area is well maintained.
Special projects and other duties may be assigned as needed.
Required Qualifications:
High School diploma or equivalent required
Excellent written, verbal, and listening skills
Strong interpersonal, time management, and organizational skills
Ability to work a flexible schedule, including weekends
Above average customer service skills and the ability to remain calm in stressful situations
Preferred Qualifications:
Bilingual Spanish a plus
Prior experience in the medical field highly desirable
Work Schedule:
Rotating Schedule – including days, evenings, and weekends
Salary Range: $18.00 - $21.00/hour to commensurate with experienceBenefits:We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:
Medical/Prescription Drug Coverage
Dental Insurance
Vision Insurance
Company Paid Term Life Insurance & Long-Term Disability
Supplemental Insurance Benefits
Employee Assistance Program (EAP)
Retirement Plan - 401(k)
Paid Time Off (PTO)
Paid Holidays
Career Development Programs
Equal Employment Opportunity Statement:SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at [email protected]