Mutuel Teller

PAY: $15.00 per hour plus tipsJOB DESCRIPTION SUMMARY:Responsible for providing great customer service while selling and cashing of tickets to guests.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Provide excellent guest service to both internal and external guests.Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.Responsible for selling and cashing of pari-mutuel tickets and vouchers to betting guests.Provide information regarding race data, scratches and other pertinent information involving both live races and simulcasting.Assists guest with problems such as lost tickets, claimed or stolen vouchers, etc.All other duties as assigned.QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:High School Diploma or GED required. Horse racing knowledge preferred.LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence, and memos. MATHEMATICAL SKILLS:Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. REASONING ABILITY:Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Ability to stand for hours at a time. Ability to concentrate on each individual transaction with guest which usually involves over a hundred transactions per shift. Ability to answer customer questions regarding numerous areas of the property and to remain composed during stressful situations with dissatisfied customers.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually loud.