ESSENTIAL DUTIES AND RESPONSIBILITIES Under the general supervision of the Supportive Housing Programs Supervisor, the Tenant Services Coordinator at Hillside Senior Apartments is responsible for providing light-touch social services to all tenants of the development with a focus on providing case management and support services for previously homeless seniors referred from NYC shelters. Specific responsibilities include:
Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission
Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives
Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services
Ensure tenants maintain the housing subsidy and the benefits required to remain in permanent housing
Help tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed
Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed
Educate residents on the available on-site services and other community resources
Prepare and maintain up-to-date records and resident files, and outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence
Conduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff.
Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities
Communicate with on-site property management and maintenance staff on resident issues to obtain records of incidents and hospitalization during nonworking hours
Escort tenants to appointments i.e., medical or government agency appointments when appropriate and as needed
Other related duties as required by the Supervisor
COMPETENCIES
Experience in social services setting preferred
Experience in customer or client services required
Excellent verbal and written communication required
Bilingual English/Cantonese or Mandarin speaker required
Strong interpersonal skills and ability to advocate
Ability to be a team player and the willingness to work with a diverse population
Ability to problem solve and work with a high level of autonomy required
Excellent organizational skills and ability to adequately manage time required
Ability to be flexible and adaptable required; weekends and evening hours as needed
Commitment to RiseBoro’s mission, vision, and values
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
EDUCATION AND EXPERIENCE
Bachelor’s Degree required; Bachelor’s Degree in social work, psychology, or a related human services field of study preferred
A minimum of one (1) year of experience in customer or client services required
QualificationsIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.