On Site Data Entry Representative - $21/hr + Shift Differentials Department: Data Entry Location: Syracuse, NYSTART YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?reqid=3083875&source=3083875-CJB-0) Location:This position is 100% in-office and reports to our facility on site in Syracuse, NY.Shift DifferentialsRapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.
For hours worked between Monday - Friday 6:01am 4:59pm, $21/hr (standard pay rate)
For hours worked between 5:00pm and 9:00pm, +$0.50/hr.
For hours worked between 9:01pm and 6:00am, +$1.00/hr
For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00/hr
Hours:Second Shift - 5pm or 6pm start times.Start dates AvailableStart your 4-week training on one of the dates below:
June 3, 2024 (8:00am - 4:30pm)
July 8, 2024 (8:00am - 4:30pm)
Role SummaryAs a Data Entry Representative with Rapid Response Monitoring, you will craft custom solutions for our clients to help them protect their property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That-s where you come in.Each day, you-ll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working to make sure the clients- needs are met with accuracy and efficiency.To thrive in this role, you should view yourself as a craftsperson, not a salesperson. We-re not here to slap an easy fix on anything and get people off the phone. We-re here to set up account solutions that genuinely help each individual client. This client only wants burglary alerts that occur between Friday evening at 5 and Monday morning at 7? Only via text, no calls? Except on Saturday from 12-2pm? You can make that happen.The ideal candidate will have exceptional attention to detail, be able to think on their feet, and be friendly but efficient on the phone.This role provides excellent growth potential with Rapid Response. Many people have been promoted to other positions and departments from the call center, as we like to hire from within.Responsibilities Include
Receive inquiries from clients via phone, email, and fax
Triage and field questions from clients
Input contract information in our database
Implement client account transfers and verify changes
Ensure all client account entries adhere to jurisdictional regulations
Provide team members with prooing, scanning, mailing, and other administrative support
Qualifications
High School diploma required, Associate-s or equivalent military experience preferred
Attention to detail, with an ability to stay focused on assigned tasks
Basic computer and typing skills
Good communication - written and verbal, particularly on the phone
Many of our positions require an extra level of screening to obtain Department of Defense security clearance
Successful post-offer drug screen
COVID-19 Requirements
Must be vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more
What awaits you at Rapid Response
Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Paid vacation and sick time
Wellness program and wellness days off
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day
About UsFounded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it-s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our -heroes- are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.Additional InformationRapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?reqid=3083875&source=3083875-CJB-0)