At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an exciting opportunity as part of our retail banking team! AVP, Branch Manager – DeWitt Office Our retail staff has a passion for excellence in customer service and are focused on our goal of doing what is right for our customers. This position invites the results driven professional to provide oversight of retail banking functions and services, while striving to reach individual and branch goals through business development. The ideal candidate will have a minimum of three to five years of proven success in retail banking branch management and business development. For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more. Internal applications must be submitted by 12/31/2024 Solvay Bank is an EOE/AA/Disability/Veteran https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf https://dol.ny.gov/system/files/documents/2022/02/ls7401.pdf Position Title: Reports To: Branch Manager Retail Banking Manager Assistant Vice President Vice President Position summary:
On a daily basis, enthusiastically provides exceptional client service, with a full working knowledge of retail banking functions and services, while striving to reach individual and branch goals. M anages branch personnel to deliver exceptional client service and achieve sales goals. Manages branch banking operations within bank policy guidelines.
Essential Duties and Responsibilities:
Delivers excellence in customer service, education, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards.
Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words.
Supervises all branch client service, sales related and operations activity, including the use of any Client Contact software.
Develops solid base of business by establishing and maintaining sound relationships with existing customers.
Maintains ongoing aggressive, sound program of business development to meet objectives.
Contacts customers and business, community, and civic organizations to promote goodwill and generate new business. Maintains an active role in one or more civic organizations within the branch market area.
Effectively manages branch loan, deposit origination and referral functions, meeting or exceeding goals and ensuring maintenance and compliance with the bank’s established policies and procedures.
Manages the referrals to other lines of business such as Trust & Investment Department; Solvay Bank Insurance Agency & Commercial lending area
Responsible to regularly track achievement of all assigned goals and coach individuals to goal achievement
Responsible for the selection of branch personnel and conducts employee performance evaluations including salary adjustment recommendations.
Develops and motivates staff to meet required performance levels. Performs monthly coaching sessions to counsel and guide staff members in the performance of their job duties and achievement of sales goals.
Is a “Change Agent” for the evolution of our business; very supportive of changes that develop in product technology, becoming an active user of all technology and developing the team they manage to the same end
Prepares various operating reports, including but not limited to, budgets, business development and supervises the completion of all branch operations related reports.
Attends and participates in meetings, effectively relaying information to branch staff and ensuring topics covered are understood and any updates implemented.
Serves on various bank committees as needed.
Performs other tasks requested by manager as they relate to the bank and its functions.
Adheres to established policies, procedures and federal regulations.
Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information.
Ensures that Bank policies, procedures and standards, including Information Security, are adhered to.
Qualifications:
Knowledge of banking products, policies and regulations.
Strong sales skills and demonstrated ability to effectively develop business.
Strong leadership skills to effectively manage staff development.
Excellent oral and written communication skills.
Proficient in Microsoft Office including but not limited to Word & Excel
Education and/or Experience:
4 year college degree preferred.
Minimum 5 year retail banking experience.
3 years active Business Development experience
Finance background preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is moderate.