ServiceNow Customer and Industry Workflows Specialist Solution Consultant (FSI)

What you get to do in this role:Join a High-Performing Team and Make a Lasting ImpactAre you a driven and passionate professional looking to make a significant impact on customer experience? We're seeking a talented Servicenow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.As a Specialist Solution Consultant, with expertise in the FSI, you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You'll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.Solution Consulting: Conduct in-depth discovery workshops with financial services institutions across Australia and New Zealand, including banks, insurers, superannuation funds, and wealth managers, to understand their business workflows, regulatory requirements, and digital transformation priorities. Recommend the right ServiceNow solutions to streamline service operations, support risk and compliance initiatives, and enhance customer and employee experience.Product Demonstrations: Deliver compelling demonstrations of ServiceNow’s Customer & Industry Workflows, showing how they address FSI-specific use cases such as complaint handling, loan and claims servicing, onboarding and KYC, agent assist in contact centres, and front-to-back process orchestration.Customer Relationships: Build trusted relationships with ANZ financial services customers and ecosystem partners (consulting firms, system integrators, platform vendors) to support long-term success and account growth.Strategic Programs: Support strategic initiatives like front-to-back digitisation, AI-assisted service operations, straight-through processing, and conduct risk reduction—always tying these to measurable outcomes like faster time-to-yes, reduced manual effort, or improved customer satisfaction.Product Feedback: Provide actionable insights to product management based on the unique regulatory, operational, and data integration needs of the FSI sector, including inputs on open banking, regulatory reporting, and integration with core banking, claims, and policy administration systems.Team Collaboration: Share FSI solution patterns, artefacts, and playbooks with the broader Solution Consulting team to build collective capability and accelerate regional deal velocity.Market Insights: Stay current on ANZ FSI industry trends – such as regulatory compliance shifts, open finance, AI governance, and digital transformation programs – and help position ServiceNow as a differentiated partner in the industry.