We have fantastic opportunities for passionate Senior Dispute Resolution Specialists to be part of an exciting project-based role within our Investments and Advice team. This is a fixed-term project role. We are seeking applicants who are available to commence in late March/early April. As we scale up our workforce to tackle a single, large-scale body of work, we require dedicated professionals who can commit to the entire project duration.This is a great opportunity to contribute to a significant firm response initiative, ensuring financial fairness and delivering meaningful outcomes.Key ResponsibilitiesReview complex complaints from consumers and small businesses that have not been resolved directly with the financial firm.Work with customers to gather information and understand the core issues.Determine key issues, investigate further where necessary, and produce clear written communications in plain English.Apply a sound understanding of financial planning along with the AFCA complaint resolution criteria, including relevant legal principles, industry codes, best practices, and previous AFCA decisions, to resolve financial complaints fairly and efficiently.Commitment & RequirementsThis role requires full commitment for the duration of the project—please do not apply if you are unable to see the project through to completion.Financial Planning experienceDispute resolution experience is desirable.Ability to thrive in a fast-paced, high-volume work environment.Join us in this impactful project and be part of a dedicated team driving fair financial outcomes!