Work Location RequirementsThis position is hybrid requiring two days (Mondays and Thursdays) on-site in our Sydney office.About the RoleAs Senior Customer Success Manager, you will be responsible for the successful delivery of our clients’ campaigns.
You will be managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will act as a ‘maestro’, prioritizing our campaign pipeline, defining KPIs to track, supervising our team of consultants and data reviewers, and delivering actionable insights based on data collected by our crowd.
You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams.
If you have a deep understanding of the key sales drivers of the FMCG and Retail industry, a flair for relationship management, an analytical mind and thrive in a fast-paced environment, then this role is for you.Essential FunctionsAs part of your daily duties, you will oversee our clients’ campaigns from start to end. This includes:Translating client needs into Snooper ‘missions’ in a way that optimizes the data collection process (speed and accuracy)  Managing our data validation process and performing data integrity analyses to maximize the quality of the insights delivered to our clients (very quickly you will be responsible for managing a team of data reviewers).  Managing client interactions to collect input and provide updates throughout the life of their campaign.  Building dashboards to translate real-time data collected by shoppers into actionable insights for our clients on the Snooper platform.  Performing additional data analyses based on specific business needs to help our clients make the most of their data.  Monitoring campaign progress and results and taking appropriate actions to meet client deliverables and deadlines.  Contributing to optimizing our operational processes to support the company's growth by developing new tools and ways to automate our product.  Working in close relationship with our product and IT team to build the tools that will support our growth.