Customer Service Representative

Description We are offering a contract employment opportunity for a Customer Service Representative in the non-profit industry, located in Staten Island, New York. The role involves interacting with customers, processing their applications, maintaining records, and resolving inquiries. The position also requires monitoring of customer accounts and taking necessary actions. Responsibilities: Engage with customers to understand their needs and provide solutions Accurately process customer applications in a timely manner Maintain and update customer records to ensure accuracy Respond promptly to customer inquiries to ensure customer satisfaction Monitor customer accounts and take appropriate actions when necessary Utilize Microsoft Excel for data entry and record keeping Work collaboratively with a team to meet organizational goals Follow organizational policies and regulations while executing duties Provide feedback on customer interactions to help improve service delivery Participate in training and development opportunities to enhance job skills. Requirements Applicant must have a minimum of a high school diploma or equivalent. Prior experience in a customer service role within the non-profit sector is preferred. Proficiency in Microsoft Excel is required. Excellent verbal and written communication skills are essential. Must demonstrate the ability to handle multiple tasks simultaneously. Strong problem-solving skills and the ability to think quickly under pressure. Ability to empathize with and prioritize customer needs. Uphold the values and mission of the non-profit organization at all times. Must be able to maintain confidentiality of sensitive information. Ability to work in a team-oriented environment and collaborate effectively with others. Flexibility to work in various shifts, including evenings and weekends. Must demonstrate a high level of professionalism and courteousness. Experience with customer relationship management (CRM) systems is a plus. Bilingual or multilingual skills are an advantage. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .