Coordination SupervisorStaten Island, NY, USA Req #11643 Monday, April 1, 2024Summary:The Coordination Supervisor is responsible for the oversight of the coordination team as well as oversight of the clients’ services from onboarding to discharge. This position requires great leadership & communication skills.The Finance, HR and marketing teams depend on the coordination departments excellence to efficiently conduct their duties.Responsibilities include but are not limited to:
Supervise the coordination staff
Maintain a healthy caregiver roster
Strategize to efficiently communicate with and service our clients
Ensure all clients visits are staffed timely with appropriate caregivers
Maintain caregiver compliance
Coordinate Orientation and Inservice classes
Resolve client concerns
Assist with other tasks and projects as needed
Coordinate the activities surrounding patient referrals and the provision of agency services, as directed by the Administrator and/or the Director of Patient Services, including:
Inform the nurse, patient, and significant other of changes in scheduled caregivers;
Interface with patients, caregivers, case managers, and outside vendors to resolve billing inquiries;
Participate in budget planning, as required, and
Ensure verification of patient’s insurance coverage.
Serve as a liaison between the agency and the payor source.
Develops and implements operational policies and procedures to ensure efficient processing of new cases.
Reviews and approves aide payroll for agency; investigates and resolves billing inconsistencies.
Performs reviews of employees before the end of the probationary period and annually.
Collaborates with other departments to ensure data is organized, easily retrievable and backed up in the event of a problem with the MIS system.
Participates in quality assurance/risk management activities.
Develops and maintains provider schedule templates.
Adjusts templates to reflect changes in the aide schedules or time off.
Collaborates with other agency personnel as needed.
Reports on activities of department weekly, monthly, quarterly and annually.
Other duties as requested by the Administrator.
Education & Experience:
Computer proficiency and technical aptitude with the ability to use Microsoft products
Capability of effective planning and priority setting.
Excellent communication and organization skills.
Experience working with HHA exchange.
Bachelor’s degree preferred but not required
2-3 years of prior Supervisory experience
Other details
Min Hiring Rate $500,000.00
Max Hiring Rate $750,000.00
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Staten Island, NY, USA