Security Technician - US

About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.Job DescriptionBrink’s Global Services U.S., a division of Brink’s, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Technician. Pay Range: 62k-68k Job Summary: The Security Technician is responsible for the daily operation of all security programs, monitoring and responding appropriately to security systems and technology matters, and communicating effectively with internal and external customers. This position will work closely with Brink’s Ground Armored to proactively address security gaps/issues related to interdepartmental logistics. Key Responsibilities: · Monitor and respond appropriately to a variety of alarm signals. Response must be timely and accurate, with particular attention given to general procedures and special instructions. · Communicate effectively with internal and external customers. Follow all departmental and company policies and procedures. · Complete required equipment checks and daily/weekend logs. · Answer multiple telephone lines. Respond to each caller in a professional and helpful manner while gathering information, troubleshooting, transferring calls, or putting callers into voice mail. · Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action. Follow-up to assure expectations are met. · Maintain building security and Monitoring Response Center operations following company procedures and policies to provide a safe and productive environment. · Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company. · Participate in job related training programs and meetings to continually refresh and update knowledge. · Perform other duties as assigned or necessary Minimum Qualifications: · Minimum of 2 years of experience in a security setting · Minimum of 2 years experience working with Microsoft Excel, Word and PowerPoint · Ability to make independent decisions · A valid weapons permit or ability to pass applicable weapons licensing requirements · 21 years of age · Must have the ability to work a flexible schedule with a wide range of hours including but not limited to weekends and where necessary holidays. Preferred Qualifications: · Proficiency with internal Brink’s proprietary/commercial business software packages i.e. BITS, Garcia etc. · Knowledge of tactical security operations · Knowledge of logistical operations, products, services, policies, and procedures, in addition to a familiarity of the customers and the industries serviced. · High School Diploma or Equivalent Professional Skills: · Professional, positive demeanor · Excellent customer service · Collaborative work style · Excellent verbal, written, and interpersonal communication skills · Excellent decision making and analytical skills If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services. Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace. What’s Next? Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Discover the pride of working for Brink’s.We’re looking for people who go beyond ordinary. We take pride in a job well done, and we work to take high performance to the next level.Brink's is an equal opportunity employer and is fully committed to providing unimpeded access to the application/hiring process for all qualified applicants. If you are in need of reasonable accommodation with regard to access or completion of this or any stage of the Brink’s application/hiring process please contact [email protected] for assistance.See the “Equal Employment Opportunity is the Law” poster at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf