Randstad's Client in Roslyn Heights, NY is hiring a Call Center Representative to join their team! We are seeking someone with great customer service skills, a positive attitude, the ability to pick up softwares quickly, and a can do attitude. This position does not require prior call center experience, however, customer service experience is preferred. This position is a high volume call center position that will require you to work in a fast paced environment and troubleshoot over the phone. If you are interested in this position, please apply to this posting or send your resume to [email protected] for immediate consideration!salary: $20 - $21 per hour
shift: First
work hours: 9 AM - 6 PM
education: High SchoolResponsibilitiesAnswer a high volume of incoming calls from customers regarding technical issues with our products
Provide troubleshooting assistance and technical support to customers experiencing problems with our products or services
Diagnose technical issues and guide customers through the resolution process step-by-step
Document all customer interactions, issues, and resolutions accurately in our call tracking system
Escalate complex technical issues to appropriate departments or higher-level support teams as needed
Follow up with customers to ensure that technical issues have been resolved satisfactorily
Stay up-to-date on product features, specifications, and troubleshooting techniques
Collaborate with other call center representatives and technical support teams to share knowledge and best practices
Provide feedback to management regarding recurring technical issues, customer concerns, and potential product improvements
Adhere to company policies, procedures, and quality standards at all timesSkillsCall Center Support
Call Center
Follow-up
Active Listening
Telephone Etiquette
Typing Skills
Basic Software Skills
Basic Computer Skills
Phones
High Volume
Attention to Detail
Documentation
Data Entry
Quick Learner
Customer ServiceQualificationsYears of experience: 1 year
Experience level: Entry Level