The role of the ReStore Associate is to assist with general operations of the ReStore, servicing the needs of both shoppers, donors, and volunteers. The ReStore Associate assists customers with sales and requests for information, processes and organizes donations, thanking donors for their support, and works closely with our volunteers. As an integral part of our team, this position has a significant impact on the success of our ReStores and our ability to raise funds and awareness in support of Habitat’s mission.
Schedule: 5 days, 40 hours between Monday - Saturday
Essential Duties and Responsibilities:
· Provide exceptional customer service to shoppers and donors, fostering a welcoming atmosphere.
· Answer customer questions in person, by phone, and via email, promptly and courteously.
· Receive, price, and process donated items.
· Maintain inventory on the sales floor and ensure an inviting shopping experience.
· Support cash register operations as needed.
· Cultivate lasting relationships with a diverse group of volunteers, providing leadership and encouraging teamwork and camaraderie.
· Assist with housekeeping and maintenance of the store and warehouse.
· Help maintain a safe store environment. Demonstrate safe practices and provide safety guidance to volunteers as needed (especially when moving bulky or heavy items).
Additional Duties:
· Participate in select fundraising events.
· Act as an ambassador to promote the mission and values of Habitat for Humanity.
· Assist with maintaining building safety and accessibility, including sidewalk snow removal.
Knowledge and Skill Requirements:
· Enthusiasm for the mission and vision of Greater Rochester Habitat for Humanity.
· Experience in retail, customer service, or non-profit work preferred.
· Customer Service Mindset
· Experience working with volunteers a plus.
· Self-motivated, reliable, and a team player.
· Good problem-solving skills.
· Excellent verbal communication skills.
· Valid New York State Driver’s License and clean record (CDL not required).
· Basic computer skills.
Work Environment:
Works in retail store and warehouse environment, as well as outdoors and on the road occasionally, during inclement weather, heat, and humidity. Noise levels will be loud at times.
Physical Demands:
· Sitting, walking, and/or standing for extended periods.
· Climbing, bending, and kneeling.
· Regularly moving up to 50 pounds individually, and heavier items with assistance.
Education:
· High school diploma or equivalent.
Diversity and Inclusion Statement:
Greater Rochester Habitat for Humanity is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals of all genders, races, ages, sexual orientations, abilities, and backgrounds. We celebrate diversity and strive to create an inclusive and supportive work environment for everyone.
About Habitat for Humanity:
Habitat for Humanity believes that no matter who you are, or where you come from, everyone deserves a decent place to live. We partner with people to help them build or improve a place they can call home. Habitat homeowners help build their own homes alongside volunteers and pay an affordable mortgage. With the support the Habitat ReStore, alongside the support of donors and community partners, Habitat homeowners achieve the strength, stability, and self-reliance they need to build a better life for themselves and for their families.
Disclaimer: This job description is not exhaustive, and employees may perform other job-related duties as assigned.
Job Types: Full-time
Salary: $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Ability to commute/relocate:
Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
Driver's License (Required)
Work Location: In person