In Home non medical provider seeking Client Care Coordinator
AIM OF THE JOB The Client Care Coordinator assists clients in determining the type of and duration of services needed to meet the clients’ needs, as well as conducts continuous reassessments of their plan of care. As a Client Care Coordinator, you are the first point of contact between clients and the company. You are responsible for developing solid relationships with clients, building trust, and maintaining relationships throughout the client’s tenure with the company. The CCC provides continuity of care for clients during and after referral, as well as, facilitates the provision of in-home care and support services to clients. They assist in the organization of family resources for the best-in-class care of the client. The CCC routinely interacts with other office staff members, as well as, clients, family members, community providers/referral sources, insurance companies, and case managers
DIMENSIONS
The Client Care Coordinator:
· Takes accurate referral/service request information by phone. Sells prospects on services
and schedules care consultations based on the clients’ needs
· Contacts clients and caregivers for follow-up service delivery and determines satisfaction of services.
· Assesses and acts to resolve client concerns in a manner that embodies the company’s philosophy of “elevating the human spirit”
· Documents all required information for regulatory/compliance purposes in the appropriate information systems.
CONTEXT AND MAIN CHALLENGES
The most difficult challenges of the position include:
· Ensuring a platinum experience for every client despite the challenging nature of many situations
MOST FREQUENT INTERNAL/CLIENT CONTACTS & NETWORKS
The Client Care Coordinator will work closely with the following internal contacts:
· All internal office staff
· Caregivers
The Client Care Coordinator will work closely with the following Client contacts:
· Clients and Client Families
· Local hospitals and referral partners
MAIN ASSIGNMENTS
· Processes data necessary to establish initial client records, services, files, and initiate invoicing.
· Assists in determining type and duration of services necessary to meet client needs. Quotes bill rate based on services provided.
· Works with Scheduler’s to ensure shifts and hours are matched with caregiver qualifications, preferences, and availability to client needs.
· Visit current clients homes on a regular basis to ensure quality of care provided meets client’s needs. Participates in client conferences as needed with clinical team.
· Interacts with clients and approved contacts. Monitors Caregiver & Family messages for issues and client requests and communicates changes, client needs and\or service levels within office.
· Conducts client re-assessments as required
· Participates in on-call rotation as assigned. (One night per week and one weekend per month) (Oncall for emergencies and any situation that may arise after business hours. Oncall is done from home.)
- May be requested to do weekend or evening Home Visits.
· Analyzes, implements, and evaluates current and new services
· Performs other administrative tasks as assigned.
ACCOUNTABILITIES
· Efficient client handling, as demonstrated by key indicators like client satisfaction and client turnover rate.
Please send resume and cover letter to be considered.