OverviewUnder a significant level of guidance and direction, provides customer service for Paychex ESR clients . Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures. Responsibilities
Handle an individual book of clients.
Take inbound and outbound calls to obtain client information
Updates clients health premium information
Utilizes Excel for reporting, client list, etc
Assist other team members with their book of business during busy season
Qualifications
1 year of Contact center or call center experience - preferred
proficient in MS Excel and experience working with salesforce is preferred
Employee benefits, health insurance, or claims experience - preferred
CompensationIn the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16-$20.81/hr . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.