GENERAL PURPOSE:Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Assures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May be a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May train new or less experienced support staff.RESPONSIBILITIES:URMC is seeking Outpatient Access Representatives as we continue to grow. Working at the medical office building located in Geneseo, these Front Desk Associates interact with patients and perform essential tasks in the office like patient welcome and registration, scheduling appointments, and entering patient data.Our work is focused on:
Customer Service: When patients have questions, Access Representatives are the front-line problem solvers and determine the appropriate solution or direction for the patient.
Communication: Access Representatives coordinate appointments to other clinic sites, follow up on missed appointments and cancellations; or schedule interpreters and transportation to support the patient’s needs.
Teamwork: Providing a warm patient hand-off to providers and other clinic staff; supporting front office colleagues with their tasks.
Accuracy: Ensuring all patient forms, demographic and financial information is accurate and up-to-date; reconciling patient information, visit and billing errors; also maintaining accurate clinic schedules.
QUALIFICATIONS:High School Diploma required. 1 year of related work experience required in an administrative office or customer service field or completion of Vision Care 1, 2, 3 courses required or an equivalent combination of education and experience. Medical terminology experience preferred. Demonstrated ability to word process documents and enter data into a database preferred. Demonstrated skills related to achievement of customer satisfaction preferred. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff.The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.How To ApplyAll applicants must apply online.EOE Minorities/Females/Protected Veterans/DisabledPay RangePay Range: 17.47 - 23.58 HourlyThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Apply for Job
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Location: Strong Memorial Hospital
Full/Part Time: Full-Time
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