Location: Rochester, NY Category: Support Staff/Civil Service Posted On: Mon Aug 26 2024 Job Description: Job Function:Summary and Purpose of Position:Monroe Community College seeks an Office Clerk II who will be responsible for the independent performance of clerical tasks, requiring a high degree of independent judgement and decision-making. The use of technology is an integral part of the position and the successful candidate must have excellent skills in using technology to solve problems. The Office Clerk II must have strong interpersonal skills and a sincere desire to assist students and their families, as well as college staff. The Office Clerk II reports to the Assistant Director of Admissions. This position requires evening and Saturday hours, as requested.MCC embraces inclusion and diversity, offering activities and programs to enhance the personal and professional development of faculty, staff, and students. The College welcomes candidates who are committed to MCC's mission of access and academic excellence, and a desire to work in a diverse and dynamic environment.Primary Functions:Customer service support:
Greet students and visitors at the Admissions Front Desk
Schedule appointments for students with Admissions Counselors and/or Advisors
Enter prospective student data into customer relationship management (CRM) system
Answer incoming telephone calls and other forms of inbound communication, and respond to questions from prospective students (applicants), various college departments, and personnel to clarify information regarding admissions files
Provide support to the front desk area and to all office visitors, including prospective students, families, and other college personnel
Processing of applications both online and in person
Some evenings and weekend hours may be required
Admissions Technology:
Provide application support and trouble-shooting
Data entry import and export
Process outbound communication to multiple contact types, electronically and paper-based
Provide support for recruitment and enrollment events
Perform other duties and responsibilities as assigned by supervisor and appropriate staff
MCC Expectations:
Adheres to the College Code of Conduct.
Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
Maintains technological competencies utilized by the College.
Commits to the philosophy of a comprehensive community college.
Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.
Job Requirements:
Required Qualifications:
Must currently hold the title of Office Clerk II OR be reachable on the Civil Service Eligibility list titled Office Clerk II OR meet the below minimum requirements for a provisional appointment, if offered;
MINIMUM QUALIFICATIONS: Graduation from high school or possession of an equivalency diploma, plus EITHER:
Graduation with an Associate's degree or successful completion of at least sixty (60) credit hours from a college or university; OR,
Two (2) years paid full-time or its part-time equivalent office clerical or secretarial experience; OR,
An equivalent combination of education and experience as defined by the limits of (A) and (B) above.
Experience as a Teller, Cashier or Sales Clerk will not be considered appropriate experience for the purposes of these minimum qualifications.
NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.
Preferred Qualifications:
Familiarity with student computer information systems, specifically Recruit and Banner
Evidence of effective communication (interpersonal, speaking, and writing) skills
Evidence of a team-centered approach to problem-solving
Commitment to service at the institution
Demonstrated commitment to supporting a multicultural environment on campusBilingual and able to read, write, and speak Spanish, or other languages, proficiently
Additional Information:
Job Type: Full timeHours: Monday - Friday, 8:45a to 4:45p, Must be available to work some evenings on Mondays -Thursdays andSaturdays, as requested.Salary: $38,638.57 with step increment at 6 monthsMCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis. Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College. Notice Non-Discrimination (http://www.monroecc.edu/diversity/notice-of-non-discrimination/) Annual Campus Security & Fire Safety Report