Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.ResponsibilitiesThe Access and Revenue Systems Unit within the Reporting, Access and Revenue Systems Section of the EHR/Revenue Cycle Integrated Systems (ERIS) Division is seeking a motivated Lead Application Analyst to join the Revenue Systems Team. This team provides IT services for the ERIS division and its non-IT business and practice partners. This team works closely with Mayo Clinic Revenue Cycle and is responsible for build and migration of Epic Charge Router rules and configuration, as well as revenue batch processes to support numerous enterprise systems and initiatives. This position requires knowledge of Epic, ServiceNow workflows, and medical revenue/billing/claims systems in general. Other responsibilities may include on-call support, meeting facilitation, project management and various process improvement activities. This role will serve as a scrum master for the teams work capacity and planning.Desired Skills:
Excellent leadership skills
Strong communication skills both verbal and written
Ability to prioritize, delegate, and shift focus as required
Familiarity with Agile, Scrum and the SDLC
Excellent time management and organizational skills
Strong customer service skills
Serves a lead role in the support of software programs or modules across multiple clinical and/or business functions. Directly oversees the activities of those assigned to the development and maintenance of software-based systems in the supported areas.Understands the business environment and the impact IT has on the business environment. Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications.Functions as a liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle. Fosters and creates partnerships with the clinical and business area to develop a solid knowledge base of a business work area.Researches requests to determine scope, size and impact. Validates requirement information with the stakeholders to ensure completeness. Validates the developed solution to ensure it satisfies the stated requirements.Maintains in-depth knowledge of existing systems and certification in the vended application. Able to design, develop or modify programs, algorithms or rules using vendor command language or similar technology tool. Assures work of others in this area.Is able to manage mid- to large-sized operational projects independently, and delegates responsibilities and directs team members in these activities. Coordinates implementation efforts and provides assistance in implementing proposals across multiple organizational boundaries.Monitors industry features and standards in order to provide input to both IT and Mayo Clinic strategy. May serve as liaison for industry partnerships or as a Mayo Clinic representative in national industry events. Develops proposals and business plans that ensure quality IT solutions which adhere to industry and Mayo Clinic architecture.Creates test plans and evaluates current plans for improvement. Provides training and mentoring to those in business analyst or related roles.Assists managers with input for staffing levels, development of staff, and other operational planning.May be required to provide 24/7 on-call support.QualificationsMaster’s Degree with 6 years’ experience OR Bachelor Degree with 8 years’ experience.Vendor application certification may be required.Exemption StatusExemptCompensation Detail$102,770.80 - $151,070.40 / yearBenefits EligibleYesScheduleFull TimeHours/Pay Period80Schedule DetailsMonday Through Friday 8am to 5pmWeekend SchedulePossible on-call rotation and some weekend work may be requiredInternational AssignmentNoSite DescriptionJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)Affirmative Action and Equal Opportunity EmployerAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.RecruiterTed KeefeEqual opportunityAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.