National Income Life Insurance Company Call Center Outbound Specialist
Primary Duties & Responsibilities
At National Income Life Insurance Company, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview
Could you be our next Full-Time GCCS Outbound Specialist? National Income Life Insurance Company is looking for a Full-Time GCCS Outbound Specialist to join the team!
In this role, you will be responsible for conducting outbound and receiving inbound calls and determining the proper action with each. The agent will record information and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders as needed. The successful candidate will need to be a performance-driven person skilled at interacting with the public by phone.
This is a remote / work from home position.
What You Will Do
Make outbound calls to newly issued business to welcome them to the National Income Life Insurance Company Family and to ensure their policy(s) are accurate and assist with any additional information pertaining to their new policy.
Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.
Make outbound calls to internet-generated leads to warm up potential customers for our Sales Team.
Be able to explain policy benefits.
Complete necessary paperwork when needed.
Assist with correspondence and error corrections for policy service.
Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.
Heavy outbound/inbound telecommunication and moderate writing. Heavy phone and PC usage. Sitting still for extended periods of time.
What You Can Bring
High School diploma or equivalent
1+ years of customer service or 1+ years of a professional environment in a customer service related atmosphere
Excellent communication, both written and oral, and organization skills
Must be able to maintain confidentiality
Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers
Excellent alpha and number recognition skills
Demonstrated mathematical abilities (Have a math aptitude)
Ability to work efficiently in high stress situations
Strong decision-making skills with the ability to analyze situations and make logical conclusions
Be proficient with a computer
Able to multifunction from many different sources
Be customer “friendly”
Desired Skills
College experience
Licensed in Life, Accident and Health Insurance | We can help you with licensing.
1+ years of office experience
Telecommunications experience
Life and Health insurance background and knowledge of insurance operations desired
Applicable To All Employees of National Income Life Insurance Company Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How National Income Life Insurance Company Will Support You
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at National Income Life Insurance Company:
Competitive compensation designed to reflect your expertise and contribution
Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
Wellness club reimbursements and gym discounts to help you stay on top of your health
Paid holidays and time off to support a healthy work-life balance
Development training programs to enhance your skills and career progression and unlock your full potential
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.
ATTEND A COMPANY OVERVIEW TO LEARN MORE
https://aointerview.com/apply/vendor/5270