Job DescriptionThe Medical Admin efficiently handles a high volume of incoming calls and requests, both clinical and non-clinical, ensuring superior customer service and a one-call resolution standard. This role includes scheduling a variety of appointments for over 100 multi-specialty physicians and other medical professionals. The scheduler will utilize all available resources to effectively assist all callers, transfer calls when appropriate, gather pertinent information for requests, relay messages to clinical staff, and handle emergencies as per specified procedures.Must be local to Poughkeepsie, NY as the first 6 months require in-person scheduleHard Skills
Customer Service experience in Call Center or healthcare
Proficiency in Microsoft Office
Experience with medical software
Experience in healthcare, call center, medical records, or customer service
Soft Skills
Superior customer service skills
Ability to handle high call volumes
Effective communication and information gathering
Ability to work independently with minimal supervision
Schedule: Monday-Friday, 9:30am to 6:00pmAbout Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.