Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 227 Thorn Avenue, Orchard Park, NY SUMMARY OF POSITION FUNCTION: Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve. MAJOR DUTIES AND RESPONSIBILITIES:
Knowledge and demonstration of agency core values in day-to-day activities
Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
Manages high volume of inbound phone calls and scheduling of intake appointments for various locations
Coordinates with referral sources including inpatient facilities, hospitals, and other community partners to secure intake appointments within required time frames
Conducts brief risk assessment for individuals seeking services, including linkage with the appropriate crisis department when applicable
Works with the Department of Social Services to schedule DSS assessments
Insurance verification for Medicaid and Commercial payors
Completion of client financial reviews, including collection and posting of client payments
Responding to high volume of email requests in a timely manner
Other duties as assigned
SKILLS/COMPETENCIES:
Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
Excellent customer service skills with clients and colleagues
Excellent computer skills and use of office machines
Strong communication skills, both verbal and written
Meticulous attention to detail; excellent time management and organizational skills
Ability to multitask in a fast-paced work environment
EDUCATION REQUIREMENTS:
High School Diploma or equivalent
EXPERIENCE:
One year work experience in work related field preferable
Flexible availability and willing to work nights and weekends.
Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.
COMPENSATION: $17/hr