Vacancy caducado!
We are seeking a strong Desktop Support / PC Support Specialist for one of our clients located in Orangeburg, NY
Key points - Please NOTE- Experience working in a lab as an SME or working with lab applications is a plus
- 5+ Years of recent experience as a Level II Support Tech
- EMPOWER experience is highly desirable
- IT Certs a big +
- Provide Desktop support to internal customers, monitors progress of open IT work orders
- Run and analyze work order status reports and queries
- Communicate w/ IT & Team associates
- Proactively work to identify work orders in jeopardy of violating SLA
- Control, manage & assist in the development of all software and hardware policies
- Coordinate all physical user moves with dept. supervisors, HR & IT management team
- Interface w/ all software vendors to troubleshoot problems w/ proprietary apps
- In collaboration w/ manager create & maintain computing environment standards & inventory controls
- Manage apple / Samsung cell devices using either Air watch or Intune for configuration troubleshooting and deployment
- Review practices and procedures of help desk and recommend more efficient means of handling and servicing customer reqs
- Independently analyze and solve client PC problems (hardware, software, network access)
- Troubleshoot hardware related problems, memory , hard drive , video card replacement )
- Support and troubleshoot various software products (MS office , windows terminal server, Symantec antivirus)
- Research problems through reading doco
- Maintain customer relations , address complaints and resolve problems
- Update customer w/ pertinent work order status chgs
- Insure all customers' concerns are addressed
- Positively impact IT Customer relations by proactively working to identify and address sensitive issues
- Follow up with IT teams servicing problems and communicate problem and resolution to user as well as department (s) associated with the problem
Vacancy caducado!