Job Description SummaryJob DescriptionBasic Qualifications:
High School Diploma or GED equivalency.
3 years of experience in a customer service position.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Essential Functions & Responsibilities (definition of job):
PO/contract review for compliance (Ex: check that all applicable documents are enclosed etc.)
Executes/transacts ERP transactions (WIP material, receiving, internal/external sales orders, repair station entries).
Frequently communicates with customers professionally and timely.
Runs and produces computer generated reports.
Processes orders for no quote/quote & go customers and submits via GE Global email box.
Processes New Exchange orders for “no quote” and “quote & go “customers and submits via GE Global email box.
Knowledge of OEM/RMA process and procedures.
Knowledge of Repair processes and procedures.
Ability to handle OEM returns as required.
Ability to expedite parts/work orders within the departments as required.
Ability to work closely with Fulfillment, Product Support and Manufacturing Engineer as required.
Ability to interaction with internal and/or external customers and support functions (i.e. – Planners, Engineering) outside of home department.
Utilizes proper PPE, safety equipment, and follow safety procedures.
Participates in and assists leading team initiatives.
Exemplifies and coaches’ others on the GE Leadership behaviors.
Other duties as assigned.
Desired Qualifications:
Two years of college coursework, or Associates degree, or combination of education and equivalent work experience in a self-directed team environment.
Demonstrated ability to work effectively in a team environment.
Strong Customer Service background.
Actively participate in a teaming environment that uses lean and 5S practices to improve products and processes.
Knowledge of basic ERP Skills including Depot to Repair module.
Proficient Microsoft Office skills.
Basic math skills.
Proficient communication skills (written and verbal).
Humble: respectful, receptive, agile, eager to learn.
Transparent: shares critical information, speaks with candor, contributes constructively.
Focused: quick learner, strategically prioritizes work, committed.
Leadership ability: strong communicator, decision-maker, collaborative.
Problem-solver: analytical-minded, challenges existing processes, critical thinker.
Physical Requirements:
Ability to continuously use hands and fingers in repetition.
Ability to occasionally bend, stoop, twist, crouch, squat, climb, and/or balance.
Ability to continuously sit; ability to occasionally lift to 25 lbs.; ability to push/pull up to 25 lbs.
FAA Drug test requirementThe pay for this position is $21/hour. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 3/16/24.Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with GE. If you are unable or limited in your ability to apply or interview as a result of your disability, you can request reasonable accommodations by emailing us at [email protected]. Any offer of employment is conditioned upon the successful completion of a background check and drug screen (as applicable).This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.Additional InformationGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Relocation Assistance Provided: No