Pro Audio Equipment Repairs Technician
Job Description:
An industry-leading online Audio Equipment retailer is seeking a driven Returns Processor and Repairs Technician to join it’s growing team. This role will play an integral part in the business to field customer product returns and exchanges and repairing a variety of audio and lighting products.
This is an ideal role for individuals who are passionate about the audio industry, consumer electronic repairs, and equally fit for attentive and experienced individuals with inventory or parts management backgrounds. Training on our pro audio equipment available. This is an opportunity to become apart of a growing organization that has doubled in size in the past 5 years alone.
SUMMARY: In this position, you will be directly responsible for inspecting and testing returned audio and lighting equipment. You will assist in receiving returns, noting the condition, evaluating and confirming the reason for the return and testing the products (training available).
Organizing and creating SKUs of inventory for existing spare parts. Tracking all parts requests and fulfilling orders. Partner with customer service on the status of requests (through a shared Parts document). Developing an interim inventory/catalog of existing parts and locations until all necessary parts are made scannable. Creating lists of parts that need to be added to the system and added to inventory. Once parts are scannable adding them back to inventory.
Product Returns Duties:
Responsible for receiving and handling all customer returns and resolving issues
Responsible for testing and evaluating the condition items are returned in and determine if the item is in need of further inspection or repair.
Responds to and handles refunds, replacements and/or merchandise exchanges for customers
Accountable to get items ready for stock and added to inventory
QUALIFICATIONS:
Proficiency in Microsoft Excel and Google Sheets to log transactions
Must have order processing/ inventory control experience (creating SKUs, reports of inventory, processing returns, refunds, exchanges)
Must have good written and oral skills and be able to email and communicate within the department as well as our customer service team.
Experience with Pro Audio and Car Audio equipment is a Plus
Must be able to lift 50 Pound items
Job Type: Full-time
Pay: $16.50 - $18.50 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Retirement plan
Pro Audio Equipment: 2 years (Preferred)
Inventory (tracking inventory counts, reorder processing): 2 years (Required)
Processing Returned Inventory/refunds ect.: 2 years (Required)
Work Location: In person