What is the Right Stuff?
1. Knows the ins and outs of a Windows PC like the back of their hand yet can pick up a Mac and troubleshoot with the best of them.
2. Is a PC Everything from adding RAM to replacing an SSD to strong command line knowledge.
3. Adept at Apple, including OS upgrades, migrations, iOS support and familiarity with MDM.
4. Likes going out in the field, meeting clients, and establishing strong client relationships
5. Likes working with a supportive team they can learn from but is capable of making informed decisions and taking on tasks without supervision and follow up.
6. Has experience providing support on all aspects of Windows; troubleshooting all aspects of O365, support of Windows in Parallels.
7. Understands urgency with respect to each of our client’s needs and takes pride in providing efficient solutions and detailed notes.
8. Has Exceptional ability to multitask
9. Has Strong sense of urgency
10. Thrive in a fast-paced environment.
HOW DO I APPLY?!
It’s soooo easy Email us the following
Subject: Mid Level Field Tech
Body of email: Feel free to tell us about yourself but in order to be considered YOU MUST include the phrase: "Right Stuff"
Attachment: Please attach an up to date resume
APPLICATIONS NOT INCLUDING PHRASE WILL NOT BE CONSIDERED
THE JOB & WHAT TO EXPECT
The field technician will provide remote and on-site technical support in the greater New York metropolitan area. Remote support will be conducted from our office in Midtown Manhattan. This role is customer-facing and will require solutions-based customer service skills as well as strengths in organization and documentation. We are looking for a dual technician, someone who is knowledgeable and energized about solutions and future developments in both environments. This position will directly report to the Service Desk Manager. Certifications are always nice but not required.
You can expect a full range of service desk support tickets to be dispatched to you, everything from password resets, to printer setups, to OS updates, Workstation migrations, Server troubleshooting, MDM setups, the odd handful of Mac issues that may stump you and challenger you.
You can expect to go to onsite to support clients or work in our office and support clients remotely. All tickets are dispatched and all onsites are scheduled by our operations team.
You can expect to learn from the team and to help others learn. You will be challenged to Ping Pong games, participate in work anniversary celebrations, seasonal events with games and food. And you can expect to be appreciated not only by your manager but by the team as we have a monthly unicoin prize where each employee is gifted 50 unicoins to gift to any other employee, the employee with the most coins at the end of the month gets to take a spin on the prize wheel.
More than anything you can expect to learn and be challenged and have opportunities to grow.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
REQUIRED SKILLS
> Proven track record of at least 3 years of experience supporting Windows and Apple environments.
> Experience using a ticketing system / RMM tool and PSA software.
We are looking for a tech who has the following abilities:
> explain technical concepts to non-technical users with approachability and empathy.
> prioritize a queue of dispatched service desk tickets.
> maintain professionalism and aptitude for handling technical issues presented in a timely manner.
> work well in a team environment.
Has experience or proficiency in:
>> escalating issues with respect to triage requirements.
>> Respond promptly to client requests and fully document work time in systems of record, primarily ConnectWise.
>> Collaborate with internal teams and external vendors as necessary to achieve the resolution of customer requests.
>> Have strong organizational skills and the ability to manage multiple customers and multiple issues.
>> Participate in an after-hours on-call rotation. (additional pay provided for rotation)
TECHNICAL PROFICIENCIES
- Microsoft Windows, MacOS, iOS, Android
- Application troubleshooting in both Windows and Mac
- Network layer 1-3 troubleshooting
- Email Security (Phishing identification/explanation to clients, identification of legitimate hacked account)
- Microsoft M365/Google Admin Console
- Google Workspace
- Microsoft SharePoint
- Comfortable supporting Windows in Parallels
- Server troubleshooting (Server 2012-2022, MacOS Server, NAS)
- Email migrations and some familiarity with various email services.
- Enterprise Network Equipment (SonicWall, Meraki, Unifi, etc.)
- Backup escalation/troubleshooting
- Advanced VPN client troubleshooting
- Understand and configure RAID on various platforms
- VoIP troubleshooting
- Spam filter troubleshooting
- Advanced email troubleshooting (NDR, contacting email host support)
- Printer relays through O365/Google
Preferred but not required:
+ Strong Knowledge of DNS (dig, host, A, C, mx, ns, txt, spf)
+ Strong command line knowledge (CMD, PowerShell, Terminal)
+ VPN server configuration/troubleshooting
+ SSL Certificate Administration
+ Strong Hyper-V/VMware
+ Some knowledge with Microsoft Active Directory and Microsoft Azure.
+ Some knowledge with VMWare and Hyper-V.
+ Comfortable with various backup solutions, experience with Acronis is a plus.
+ Some administrative experience of MDM product such as JAMF, Mosyle, Intune, Meraki
+ CCNP, CCDA, VCP, Citrix is a plus
=
GET TO KNOW DEEPTECH
Who will you be working for?
DeepTech Inc. has been a mainstay in the world of NYC MSP’s for over 20 years. Built from the ground up with long-lasting client relationships.
What are DeepTech’s values?
Transparency, Dependability, Integrity, Versality and we are nothing without Team-work
What advice would DeepTech give a new client?
Backups are everything.
If DeepTech were an animal what would it be?
Ohhh good one! I would say a dog, lion, octopus hybrid. We are friendly and loyal, are protective of our staff and our clients and have the ability to adapt and help clients maneuver their way through tricky technical situations.
Check us out!
https://deeptechinc.com/
https://www.instagram.com/deeptechnyc/
https://www.linkedin.com/company/deeptech-inc-