Position: Technical Support Team Member
Company: 1Voice
Location: Brooklyn
Job Description:
We are looking for a detail-oriented individual to join our Technical Support team. The candidate should have experience in level one helpdesk, with a basic background in networking and IT infrastructure. Experience in low-voltage and VoIP is preferred.
Full Paid Training will be provided. Individuals with no experience in the IT field are encouraged to apply if they are looking to enter the field of Information Technology.
Compensation will be determined based on experience.
Multiple Positions available
RESPONSIBILITIES:
Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
Document and track customer issues and resolutions.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their systems are fully functional after troubleshooting.
Perform onsite troubleshooting and hardware installation
Perform Structural Cabling installation and termination
Install CCTV Systems
QUALIFICATIONS:
Experience: 1+ year in a or customer support role.
Education: High school diploma or equivalent; college degree or relevant certifications
Technical Skills: Familiarity with office automation products, databases, and remote control. Basic understanding of computer systems, mobile devices, and other tech products.
Problem-Solving Skills: Ability to diagnose and resolve basic technical and network issues.
Communication Skills: Excellent verbal and written communication skills.
Language Skills: English and Russian (Preferred)
Drivers Licence is Required
Compensation:
$19+ per hour (full-time) ( Compensation based on Experience)
Paid Sick days
PTO.