Summary:
The IT Assistant is responsible for supporting the Technical Support Manager in the execution IT solutions in the Organization. This will also include, but are not limited to, installing, configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment. Provide daily technical assistance to the User community to ensure effective utilizations of the organization's technology infrastructure. Work in other technological specialties, such as Web design or Internet security as needed.
Essential Duties:
Provides direct, remote control and telephone support to laptop, Mobile and PC users
Supported software includes Windows OS, MS Office as well as any other applications the Organization uses or
may implement in future.
Installs, configure, maintain, upgrades and troubleshoots various Company supported software
Installs, Troubleshoot LAN and WAN network connectivity issues and Firewall and Router devices
Assist in managing and monitor antivirus software
Install, configure and maintain Wireless network infrastructure and barcode scanners
Provide support for IP based telephone systems
Provide support for Laser and Label printer systems
Create and maintain system documentation and proactively share this information with the team members
Upgrades and troubleshoots PC, laptops, PDA hardware, peripherals, cellphones and security cameras
Assists in facilitating the configuration and initial setup of mobile devices and assigning and re-assigning of same to team members, as needed
Performs routine preventive and corrective services on desktop and mobile devices including, but not limited to, drivers, BIOS, software and firmware updates.
Ships, tracks, and receives purchased equipment, equipment sent to other LPK offices and /or offsite for repairs
Assists with the management of network equipment, servers, printers and other peripherals, internet connectivity and modem pools and facilitates correction of problems and replacement of hardware as required
Assists with system upgrades, expansion and maintenance projects as required
Education:
Associate of Science degree in Information Systems, computer science or related field or equivalent Certification and 2 – 4 years of direct experience.
Computer Skills:
Microsoft Office, computer repair, LAN/ WAN & Router configuration, VPN, IP, TCP/IP, Command line, CAT5 wiring, COAX wiring, basic electricity, network configuration, network topologies.
Experience:
Two to four years in repair of computer hardware and equipment, LAN (Local Area Networks), WAN (Wide Area Networks), application support (Windows, MS Office, etc) and telephone support. Knowledge of Computers, Microsoft Operating Systems, servers, cabling, etc.
Travel – 50-75%: Ability to travel to other locations within geographical area covered by position.
Please note: this is NOT a remote position
Licenses, Registrations:
Must have a driver's license valid within geographical area covered by position and a vehicle
Benefit packages include Medical, Dental, Vision, and Life Insurance plans, a 401K Retirement plan, paid time off, and much more.
Interested candidates, visit www.laparkan.com to complete an application. You will be required to submit a resume.
Laparkan is an EEOC/DRUG FREE WORKPLACE