- Assist users on training on computers, google search, Internet, email, and other daily services.
- 3+ years of IT experience in a PC, MS-Windows and O365 / Google Apps environment within a fast-growing and rapidly changing enterprise
3+ years Advanced knowledge of installing, configuring, and troubleshooting PCs, and administering several local servers and cloud-based services
Experience in supporting remote users and locations
Track record of thriving in a fast-paced, startup environment
Strong time management skills and ability to juggle multiple requests at once
Diligent about capturing, tracking, and closing helpdesk tickets to ensure quick response times
Requires minimal technical direction to solve problems
Understands how their work fits in with other ongoing projects
Skills/Proficiencies:
3+ years in Customer service skills
Excellent communication skills, written and verbal
Professional and personable, capable of building relationships with other departments within the organization
Well versed in administering cloud-based services
Effective in balancing time management between interrupts and projects
Knowledge of networking concepts
Must have a bachelor's degree; preferably in Computer Science (IT, Networking)
PCs, and Windows-based Hardware
O365 / Google Apps for Business
Live in Brooklyn, Staten Island or Manhattan preferably
Good to have:
AV and telecom systems
Cabling, crimping know-how
Experience with office buildouts and/or moves