Work in a very high paced and high volume environment. Work as needed to assure a safe work environment for all Nitehawk Employees and guests when needed.
Job requirements:
Must have excellent verbal communication skills and be able to provide good customer service
Professional and neat appearance.
Responsibilities:
Provide a presence and monitor for possible issues with guests. Be aware of guests entering the building that may be an issue due to intoxication or other reasons. Support staff with difficult customers that may pose a threat to others. Deescalate issues with guests in a timely manner.
Greet guests and assist guests with wayfinding throughout the building. Help guests with ticketing when needed. Provide general theater information and policies to guests.
Building walk-through before closing each night to assure all guests have left the building. Stay on duty until the last manager is leaving the building (when scheduled). Provide a secure environment for closing managers while they attend to closing duties
Communicate with Managers with any issues that arise
Help maintain a friendly and clean environment.
A positive professional attitude, a strong work ethic, and the ability to maintain a high standard of customer service while working in a fast-paced, physically and mentally strenuous position.
Employment requirements:
2 + years of related experience. Job references in related work experience a must.
Full weekend and brunch availability (Saturday and Sunday). Holiday availability.
Arrive on time and ready for work at your scheduled time.
Uniform is all black, plain clothes or Nitehawk T-shirt.
Must be able to stand for long periods of time.
Act in the best interest of service and the guest experience
Adhere to all Nitehawk policies
Must be available to work weekends and holidays
A positive professional attitude, a strong work ethic, and the ability to maintain a high standard of customer service while working in a fast-paced environment.