As the Customer Experience & Staff Coordinator, you will maintain high standards of customer care, store cleanliness, and merchandising to create an exceptional, kind, and consistent in-store experience at Annies Blue Ribbon General Store. This full-time position offers a Tuesday through Saturday schedule and requires 3-5 years of industry experience, with retail and/or customer service experience a plus. We value adaptability and willingness to jump in where needed in all areas of the business, along with an attention to detail. This role presents an exciting opportunity to thrive in a dynamic retail environment and learn all things small business!
Duties
Staff Management
· Efficiently manage a team of 7+ part-time employees, delegating daily tasks and prioritizing key responsibilities to ensure smooth store operations.
· Maintain/create part time schedule using Google Calendar. Ensure accuracy of hours worked for payroll.
· Actively participate in weekly manager’s meeting with owner and management team. Share any pertinent information from meetings to part-time staff.
· Lead by example by providing exceptional customer service (including assisting customers searching for great gift suggestions!)
· Coach and train part-time staff in all operating procedures, processes, and policies to uphold high standards of performance and customer satisfaction.
Receiving Merchandise & Visuals
· Unpack and manage merchandise receipts in a timely manner and ensure orders are checked in with accuracy, communicating any order discrepancies to the buyer.
· Identify and report any damages to vendors/reps in a timely manner and ensure timely resolution and receipt of credit.
· Follow along with “Concepts Sheet” for direction on merchandising/stories maintaining a visually appealing store layout.
· Proactively identify and address visual merchandising needs to enhance the store's aesthetic appeal and drive sales.
· Assist and manage holiday/themed window installations.
· Partner with management team to complete “Holiday Round Ups” to help improve upon each holiday. Manage packing up carryover merchandise and store in an orderly manner in basement stock area.
· Create in-store signage and coordinate with printshop for pick up and payment.
Customer Care
· Consistently deliver exceptional customer service in the shop for ALL customers serving as a role model for part-time staff.
· Coordinate in-store events (Happy Hour’s, Easter Egg Hunt, Stationery Store Day etc).
· Develop and maintain relationships with regular customers and cultivate new relationships.
· Ensure the part-time team is trained in all processes (returns, exchanges, gift card creation, phone orders, and rewards program) so customer experience is streamlined and efficient.
· Manage customer request book. Make calls to customers waiting for products.
· Track and respond to donation requests, create gift cards.
· Curate special gifting packages to sell online (camp, etc)
· Check and respond as needed to store voicemail and general customer service email.
Store Operations
· Monitor and maintain proper inventory levels of store supplies, including bags, tissue paper, stickers, receipt paper, and cleaning supplies.
· Manage window washing and in-store cleaning schedules and payment.
· Communicate effectively with building management via TenantCloud to address any facility-related issues or needs.
· Track petty cash spending in shared Google Doc by month. Manage cash deposits to the bank and maintain proper change on-hand in register.
· Maintain an organized stock space in the office area and basement to assist in ease of finding merchandise and filling in floor.
· Order display fixtures for store and anticipate/identify needs for fixtures.
· Pick online orders and assist in packing as needed.
If you're passionate about delivering exceptional customer experiences and fostering a positive work environment, we want to hear from you! Join our team at Annies Blue Ribbon General Store and be a part of our commitment to serving our community with excellence. To apply, please submit your resume to [email protected]. We look forward to welcoming the right candidate to our team!
With a competitive salary range of $55,000-$65,000, commensurate with experience. Employment package will include paid time off, profit sharing, and a contribution toward health insurance.