The Role:
Aesthetic Dentistry of Manhattan seeks a Dental Administrative Assistant to join our team. Our Dental Administrative Assistant will be a critical member of our office community, handling the office operations, administration, and patient correspondence that positions our patients to receive excellent care. Our ideal candidate will have prior administrative experience, ideally in a medical/dental office or hospitality, and exceptional attention to detail, strong customer service orientation, and a willingness to learn and grow on the job.
Primary Responsibilities:
- Oversee Office Operations
Prepare our office daily, for patients and staff
Maintain patient files, insurance correspondence, and medical compliance records
Organize our office administrative materials
Oversee and manage our patient care activities
- Coordinate our Appointment Calendar
Schedule our patients’ appointments
Ensure our appointment calendar is structured in a way that maximizes our ability to treat our patients smoothly and efficiently
- Manage Patient Correspondence
Communicate with current and prospective patients to ensure they have the information they need to make, and keep, their dental appointments
Correspond with patients on the financial and insurance details that position them for a smooth dental visit
- Communicate Treatment Plans to our Patients
With support from our dental team, outline treatment plans for our patients so that they understand the purpose, financial commitments, and necessary appointments for us to meet their needs as a patient
- Track Our Budget, Finances, and Path to Revenue Targets
Monitor our accounts receivable
Maintain revenue reports
Qualifications:
Excellent attention to detail
Strong organization and time management skills
Exceptional oral and written communication
Outstanding interpersonal skills
Consistent customer service orientation
Consistent willingness to learn, grow, and improve
At least 1 year of prior administrative experience, ideally in a medical or dental office.
Experience in Hospitality industry a major plus
Prior experience with financial tracking and accounting strongly preferred but not required
Strong comfort and skill with Microsoft Office Products, Google Office Applications, and Dental Practice Management Software (Dentrix or comparable software)