REWARDING ENVIRONMENTS FOR ADULT LIVING, INC. (REAL, INC.)
REAL Inc. is seeking a Full-Time Quality Assurance Coordinator
Job Summary:
As a Quality Assurance Coordinator, you will play a crucial role in ensuring the overall quality and compliance of our supports or services. You will be responsible for developing and implementing quality assurance processes, conducting audits, and monitoring performance metrics to identify areas for improvement. The ideal candidate will have strong attention to detail, excellent problem-solving skills, and a passion for delivering high-quality results.
Quality Assurance Coordinator Responsibilities
1. Develop and implement quality assurance processes and procedures to ensure compliance with standards and
regulations
2. To attend compliance meeting and webinars
3. Coordinate and/or conduct Consumer Safety activities including; investigations/assessment and evaluations;
incident/accident/grievance tracking; case reviews related to incidents, analyzing quarterly and annual trends
providing resolution status
4. Chair, as appropriate and/or participate in program Incident Review committee meetings
5. Conduct the implementation and on-going administration of annual Customer Satisfaction Surveys within areas of
program responsibility, aggregating data, analyzing Customer Satisfaction Survey trends and working
collaboratively with program staff regarding following up activities and improvement required
6. Monitor reports capturing key program indicators and other quality improvement data involving trends and working
collaboratively with program staff regarding follow-up activities and improvements as required
7. Create, oversee and conduct regular audits and inspections to evaluate the effectiveness and efficiency of existing
quality systems
8. Collaborate with Directors and Coordinators to identify areas for process improvement and develop action plans to
address any identified issues
9. Monitor and analyze performance metrics to identify trends and areas of concern, and provide recommendations for
corrective actions
10. Assist in the development and maintenance of documentation, including standard operation procedures, work
instructions
11. Coordinate and participate in internal and external audits, ensuring compliance with applicable regulations and
standards
12. Conduct training sessions to educate employees on quality standards, processes, and best practices
13. Develop, as needed, and or utilize agency systems for on-going program data collection and trend analysis;
implementing procedures to use such systems in areas such as: demographics, incidents and accidents; the conduct
of investigations, program specific demographics, etc.
14. Participate in quality Team meetings. Communicate results and recommendations to key audiences including the
presentation of Quality Improvement reports to staff with analysis of trends. Assure recording of minutes, as
appropriate
15. Ensure the implementation of current and/or revised policies, procedures and protocols as indicated in the agency’s
program manual, and as per OPWDD and HCBS mandates as requested by state. As changes occur
16. Investigate and resolve grievances and complaints; ensuring timely and effective corrective actions are implemented
17. Champion a culture of continuous improvement by promoting quality awareness and encouraging employee
involvement in quality initiatives
18. Stay up-to-date with industry trends and advancements in quality assurance and regulatory requirements, and ensure
adherence to these changes
Quality Assurance Coordinator Required Skills
1. Strong attention to detail and excellent problem-solving skills
2. Excellent organizational and time management abilities, with the ability to prioritize tasks and meet deadlines
3. Strong analytical skills, with the ability to collect, analyze, and interpret data
4. Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts
and ideas
5. Proficient in using quality management software and tools
6. Ability to work well independently and as part of a team, with excellent interpersonal skills
7. Knowledge of quality management systems and regulatory requirements
8. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Required Qualifications
1. Bachelor's degree, MA preferred.
2. At least 1 year of supervisory experience
3. QA experience
4. Proven experience in quality assurance or a related role, preferably in a regulated industry.
5. Strong knowledge of quality management systems
6. Experience conducting audits and inspections, and implementing corrective actions.
7. Familiarity with regulatory requirements and standards applicable to the industry.
We value our employees and strive to create a positive and inclusive work environment. We offer comprehensive training, ongoing support, and opportunities for career growth within our organization. Join our team and become a part of a company that is committed to excellence and customer satisfaction.
To apply for the position, submit your resume along with a brief cover letter highlighting your relevant experience and why you are interested in joining our team. We will review all applications and contact qualified candidates for further consideration.
If you have any questions or require additional information, please feel free to contact us at [email protected]. We appreciate your interest in Rewarding Environments for Adult Living Inc. and look forward to potentially welcoming you to our team!
Job Type: Full-time
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
401K
AFLAC Insurance
Commuter Plan
Life Insurance
Please forward Resume to [email protected].