Client Concierge

Prestigious Law Firm located in FiDi, Manhattan is seeking to hire a Temporary-to-Permanent Client Concierge to provide excellent, professional service to firm guests and staff, via phone, email and in-person. This position will start ASAP, requiring 5 days/week on-site within the hours of 8am-6pm (3 different shifts, 35-hour week). Successful candidates will understand the value of creating a positive and professional experience in any environment for both Cleary Gottlieb staff and their guests.Responsibilities:Greet and assist Firm clients and guests in a prompt and professional manner, providing appropriate information, directing to appropriate destination and ensuring a top tier guest experience for allAnswer calls to the office main line or individual reception desk phone in a professional manner and forward calls as appropriateCoordinate main line phone coverage across offices as neededAnticipate client or guest needs in order to accommodate them and provide an exceptional experienceManage conference room reservation requests, confirming technical and presentation needs, furniture arrangement and catering requirementsMonitor conference room activity and update status changes on room usage as neededProactively confirm next day and following week reservations are complete and accurate and communicate to all stakeholdersMaintaining readiness of meeting rooms, liaising with IT and catering departments to ensure all other relevant equipment/catering are set up before the commencement of each meetingOwnership of Visiting Attorney requestsPosition is considered essential staff and will be required to come into the office as neededArrange for building access for all Cleary clients or guestsInform client or guest of Wi-Fi servicesReport any building/facilities/janitorial/security issues to the appropriate manager or department; maintain professionally clean Reception desk and seating areaManage loaner card inventory, issuance and follow up on outstanding cardsHandle requests for assistance, information and general inquiries promptly and courteously Identify complex problems and review related information to develop and evaluate options and implement solutionsQualifications:3 + years of concierge/guest services experience in a legal or professional services environment; prior hospitality or airline industry experience is desirableProfessional appearance and friendly demeanorExcellent leadership skillsStrong organizational skills and the ability to manage your time well, prioritize effectively, and handle multiple deadlinesWell developed and professional interpersonal and communications skills; ability to interact effectively with people at all organizational levels of the FirmMust have a customer service oriented mindset and be capable of making every client or guest feel valuedGood computer, data entry and technical skills (e.g. Microsoft Office suite, including Word, Outlook and Excel)Knowledge of basic office equipment, including printers, scanners, copiers, etc.Possess a positive attitude and be willing to work as part of a teamAbility to speak a second language is an assetAvailability to work flexible hours and weekendsCompensation/Benefits:60-72K DOE + Paid OT + Discretionary Bonus Great benefits Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)