Customer service representatives should be able to work in a fast-paced environment. They handle customer inquiries and high call volumes while ensuring customers feel valued and heard.
Successful CSRs possess excellent communication, problem-solving, and time management skills to effectively manage inbound and outbound calls. To effectively provide solutions to customers, CSRs must be knowledgeable about their company’s products and services.
Since CSRs are in a customer-facing role, they must remain calm and professional, even when dealing with difficult customers. Empathy is an important quality in CSRs.