Milea Truck of Brooklyn has a position for Service writer / Service advisor, located in Carol Gardens, Brooklyn. Considered candidates will have at least 5 years of service experience in a professional environment and possess the following required skills.
Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.
Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
Comprehension skills:Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.
Engineering and mechanical expertise:Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians and customers.
Troubleshooting skills:Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.
Math and writing skills:Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.
This position is a in person, on site position with a Monday through Friday schedule.
Truck experience preferred but not required.
Spanish speaking preferred but not required.